WORST SERVICE EVER

Item: Frogfoot Fibre
Rating: 1
Author: neville B

Over the last couple of weeks, we have been receiving the worst service from Frogfoot. We are constantly without internet, whenever tickets are logged it is a back and forth blaming game between frogfoot and our ISP. We pay a lot of money every month for a service we are not receiving. We paying for 1000mb up 500mb down and we are not even receiving half of that speed. Frogfoot technicians came out to my house twice and still nothing has been resolved! I am fedup!!!!!!!!!

Helpful (0)

Replies (2)

Frogfoot Fibre's replyOfficial

23 Sept 2024, 10:24

Hi, Neville.

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Frogfoot Fibre's reply23 Sept 2024, 10:24

Official

Hi, Neville.

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Frogfoot Fibre's replyOfficial

23 Sept 2024, 11:22

Hi, Neville.

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot

Frogfoot Fibre's reply23 Sept 2024, 11:22

Official

Hi, Neville.

Thank you for your inquiry.

Kindly note that we have escalated your inquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards,

Frogfoot