1 reviews | Active since Nov 2020
Worst Frogfoot service Ever
Frog Foot Worst service ever 1. My internet box, where the fiber comes in, packed up on Friday afternoon. It states on the box that it is the property of Frog foot, so I try to get hold of any Frog foot numbers are available on the internet for Frog Foot but nothing happens if you phone the numbers provided so I phone my service provider Airhost and officially reported a fault 2. They asked me for photos of the black box that shows that there is no lights working. 3. I was told that the matter would be resolved within 48 hours but remember nothing happens over weekends so we are looking at working days. 4. After calling again today I was put on hold for 15min while the gentleman at Airhost came back to me with the following explanation that Frog Foot recognizes that they must replace the black box but that the 48 hours only runs out tomorrow so it will only be done tomorrow.
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
The 48 hours that Frogfoot promised they would fix our fiber box that is broken has come and gone and nothing has happened - we are still without fiber.
Our service provider Afrihost has phoned me 4 times in the past two days and everytime the lady wants to know if the technition has been to fix the problem, with a no reply everytime, they promise to find out what is going on, just to phone in two hours again the the same story.
Needless to say when they asked again if the problem has been resolved, the answer is still the same as yesterday and the day before.
The last call we had was at five this evening and once again they promise to attend to the matter tomorrow morning -
And Frogfoot is still non existand, no wonder they don’t have a direct number for customers to contact them.
The 48 hours that Frogfoot promised they would fix our fiber box that is broken has come and gone and nothing has happened - we are still without fiber.
Our service provider Afrihost has phoned me 4 times in the past two days and everytime the lady wants to know if the technition has been to fix the problem, with a no reply everytime, they promise to find out what is going on, just to phone in two hours again the the same story.
Needless to say when they asked again if the problem has been resolved, the answer is still the same as yesterday and the day before.
The last call we had was at five this evening and once again they promise to attend to the matter tomorrow morning -
And Frogfoot is still non existand, no wonder they don’t have a direct number for customers to contact them.