Worst fibre provider I've ever dealt with

Initially put in a request to transfer ISPs on 23 October 2021 and the transfer finally took place on 23 December 2021 and everything working perfectly until Frogfoot incorrectly terminated the fibre line on 1st January 2022. After multiple calls to both our ISP and Frogfoot directly, we are still sitting with a dead line 8 days later and Frogfoot is unable to give a reason why it is taking so long to activate a line that has been provisioned by the ISP and when it will actually be usable again. They are however happy to continue billing us for the line. I have never had anything like this dealing with either Vumatel or Octotel.