SM
Stacey M
1 reviews | Active since Dec 2020
02 Aug 2024, 19:20
Worst fibre line provider
For the past 4 days I have not had any internet connection. I have logged complaints on frogfoot website as well as my isp, innovative networks. My isp has made attempts to reach out to my and try to troubleshoot but frogfoot ONLY assists me when I go to a social media platform to complain. I just got off the phone with them again now at 18:15 on a Friday night. They are still “waiting for the isp to come back to them” between the two I can’t decide who’s worse.
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Replies (2)
Frogfoot Fibre's replyOfficial
02 Aug 2024, 19:45Hi, Stacey Meiring,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply02 Aug 2024, 19:45
Official
Hi, Stacey Meiring,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
SM
Stacey M's updateReviewer Update
14 Aug 2024, 10:23I am happy to update and share that Frogfoot did follow up with this problem. They gave me plenty of feedback that assisted me in eventually moving to a new isp. In doing that they also assisted in speeding up the transition process.
A huge thank you to Ilhaam that continued to check in with me nearly daily and follow up with all the necessary channels until the process was complete.
A huge thank you to Ilhaam that continued to check in with me nearly daily and follow up with all the necessary channels until the process was complete.
SM
Stacey M's update14 Aug 2024, 10:23
Reviewer Update
I am happy to update and share that Frogfoot did follow up with this problem. They gave me plenty of feedback that assisted me in eventually moving to a new isp. In doing that they also assisted in speeding up the transition process.
A huge thank you to Ilhaam that continued to check in with me nearly daily and follow up with all the necessary channels until the process was complete.
A huge thank you to Ilhaam that continued to check in with me nearly daily and follow up with all the necessary channels until the process was complete.