worst experience of my life,

My internet has been down since 25 october, first technician was sent to my place, he sorted the cable issue, however the network was still down. I contacted web africa to get them to contact frogfoot about it and I have been through hell since them. People promising to follow up and escalate however each day I would have to follow up myself. Yesterday they sent another technician who left saying in an hour we will be connected , after an hour we still were not connected. We contacted webafrica and they escalated to frogfoot promising to be contacted by end of day yesterday and this morning. No one has contacted as yet, and for the 10th day, 2nd weekend we will go without network. This has been the worst service experience of my life. Yet I continue to hope that I will get my internet connection that I pay for because even if i cancelled between web africa and frog foot , i still would be required to pay cancellation fee...