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nathangower N
1 reviews | Active since May 2016
08 Mar 2022, 15:27
Worst customer service
I have had no Fiber since 4/03/22 and have place many faults with my isp and they have escalated to frogfoot only to get no feed back. As of today I am still with out Fiber and have to use my mobile data to do anything online related. This has come to a point where I don’t know what to do anymore as it seems when I call my isp I get the same msg as to reset this do this do that I am constant doing that even when I’m not on the phone with them hoping it will come right. All the light are on , the ONT and all are green I have bypassed the router and connected to my pc directly from the ONT and still nothing. And when I do a ipconfig in the CMD I have not default gateway.
Helpful (0)
Replies (4)0
Replies (4)
Frogfoot Fibre's replyOfficial
08 Mar 2022, 15:46Good day, Nathan.
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply08 Mar 2022, 15:46
Official
Good day, Nathan.
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
nN
nathangower N's updateReviewer Update
10 Mar 2022, 23:01Hi
I was just told by my isp that frogfoot says it’s my connection between my ONT and CPE and that I need a new network cable sounds like they pulling at straws. Cause even once I bypass the router straight from the ONT to my laptop I still have no internet. So please try again as it’s been a full 7 days now.
I was just told by my isp that frogfoot says it’s my connection between my ONT and CPE and that I need a new network cable sounds like they pulling at straws. Cause even once I bypass the router straight from the ONT to my laptop I still have no internet. So please try again as it’s been a full 7 days now.
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nathangower N's update10 Mar 2022, 23:01
Reviewer Update
Hi
I was just told by my isp that frogfoot says it’s my connection between my ONT and CPE and that I need a new network cable sounds like they pulling at straws. Cause even once I bypass the router straight from the ONT to my laptop I still have no internet. So please try again as it’s been a full 7 days now.
I was just told by my isp that frogfoot says it’s my connection between my ONT and CPE and that I need a new network cable sounds like they pulling at straws. Cause even once I bypass the router straight from the ONT to my laptop I still have no internet. So please try again as it’s been a full 7 days now.
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nathangower N's updateReviewer Update
02 Apr 2022, 12:57I have yet another issue exactly the same as last time. I got my Fiber working after 2 weeks was ok not perfect for about 3 weeks and I decide I wanna up my line speed I get told there is a error on that request and I need to wait 24hrs so I do. Then today I suddenly have no cover at all so I restart my router and Ont check my Afrihost app see I have been put on my new speed I requested but what does that help if I can connect. Even straight from the Ont I have no connection. Now I get told the issue is on my side where last time frogfoot has messed up my config on something for my side after insisting the issue was here at my place and with frogfoot. They got a call from Afrihost and then only did they resolve it. I am so unhappy with this service I even got a month free but for what with all these issues.
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nathangower N's update02 Apr 2022, 12:57
Reviewer Update
I have yet another issue exactly the same as last time. I got my Fiber working after 2 weeks was ok not perfect for about 3 weeks and I decide I wanna up my line speed I get told there is a error on that request and I need to wait 24hrs so I do. Then today I suddenly have no cover at all so I restart my router and Ont check my Afrihost app see I have been put on my new speed I requested but what does that help if I can connect. Even straight from the Ont I have no connection. Now I get told the issue is on my side where last time frogfoot has messed up my config on something for my side after insisting the issue was here at my place and with frogfoot. They got a call from Afrihost and then only did they resolve it. I am so unhappy with this service I even got a month free but for what with all these issues.
Frogfoot Fibre's replyOfficial
02 Apr 2022, 13:46Hi, Nathan G
Thank you for the feedback.
We have received your new review logged and have responded accordingly.
Kind Regards,
Frogfoot
Thank you for the feedback.
We have received your new review logged and have responded accordingly.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply02 Apr 2022, 13:46
Official
Hi, Nathan G
Thank you for the feedback.
We have received your new review logged and have responded accordingly.
Kind Regards,
Frogfoot
Thank you for the feedback.
We have received your new review logged and have responded accordingly.
Kind Regards,
Frogfoot