YJ
Yolokazi J
1 reviews | Active since Sept 2022
04 Feb 2025, 17:36
Worst customer experience ever
The worst customer service I’ve ever experienced, I regret cancelling my previous service provider for them. I had connection problems in the first week and reported to the automated WhatsApp chat that only responds after an hour and 30 minutes. Even now my wifi is down and nobody can help me! Pathetic service! I am ready to take your stupid router apart and for you guys to come and collect!
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Replies (1)
Frogfoot Fibre's replyOfficial
04 Feb 2025, 17:41Hi, Yolokazi.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply04 Feb 2025, 17:41
Official
Hi, Yolokazi.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot