CR
Carmen R

1 reviews | Active since Oct 2021

05 Oct 2021, 12:25

Worst company in South Africa!

If there was a 0 for a review I would have clicked on that rather. The worst company I've ever come across in South Africa. Their customer service can't even be called a service. They came out to connect us to the fiber line, told us it will take 48 hours to get activated. Its been nearly 3 weeks of trying to get ahold of them to give me a solid answer as to what's happening. Their lines keep cutting off while I'm trying to phone and non of there agents have any inclination of even trying to get back to me. I've emailed them with also no response. I have no idea when we will get activated. Frogfoot even has the audacity to ask me to comment my personal details on their Facebook post after complaining on there. Its against the POPIA act of South Africa. Honestly what is wrong with this company?! There are so many people complaining about their service and it seems like nothing gets done about it. I am yet to find someone who is happy with Frogfoot. I will never recommend this company to anyone!!! Absolutely useless!!

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply05 Oct 2021, 12:51
Official
 
Good day Carmen

Thank you for your enquiry. 

Kindly note that we have escalated your enquiry. 

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 

Please take note that we will not reply on Hellopeter. 

Kind Regards, 

Frogfoot