Worst business experience ever

Please do not waste your time with these people, the say they don't work with the clients directly but they put their contact details on the site. Scary thing is when I signed up with them they were very happy to chat to me but now I have a problem and the hardware they installed is faulty they don't deal with clients directly. If you don't want do deal with the clients then why don't you take your contact info off the website and close your website cause this is the worst service I've ever experienced.