Wish there was an option for less of a rating!

I am frustrated by the frequent "outages" and the lack of feedback regarding them. I am a customer of Cool Ideas, which provides service through Frogfoot's fiber line. The service is more often off than on, particularly during critical times such as when I am working from home or over weekends. I am tired of having to incur additional costs for mobile data because the fiber line (Pumula node) is frequently offline. While they are quick to increase monthly charges, they seem indifferent to addressing the ongoing service disruptions. I am disappointed by Frogfoot's lack of stability. Despite being a customer for less than a year, I have already logged more than 16 tickets for the same recurring issue. Shame on you, Frogfoot.