Weeks of Back and Forth, “Activated” Fibre That Doesn’t Work

Right now, I am sitting with a Frogfoot fibre line that is marked as active. I can connect to the WiFi, enter the password, and my devices show they are connected — but there is absolutely no internet access.

After weeks of back and forth, this is what “activation” has resulted in: a WiFi network that exists, but does not work. When you try to call for help, you are kept on the line for hours with no technical resolution, no proper escalation, and no follow-up. Meanwhile, they continue with billing as if I have a usable service.

This has been an exhausting and frustrating experience. Based on what I am dealing with now, I would strongly advise others to seriously consider cancelling this service and looking for alternative providers, rather than going through the same process I am currently stuck in.

An active line should mean a working internet connection, not just a status on a system.