AJ
Anton J

1 reviews | Active since Sept 2021

14 Oct 2022, 10:47

WEBAFRICA FROGFOOT PATHETIC SERVICE

I wish I couldn't even add 1 star, they dont deserve it. Ive been a subscriber for over a year now and I never had so many problems with network off like with them. I mean, once in a while for a few minutes but every week for hours. My wife and I work online the whole day and If networks are off I have to buy a data bundle that cost me a lot of money which I dont get refunded for. YET, my subscription suddenly went up this month with 50%.......................... ***. Pathetic service yet a 50% increase. And not to speak about the useless non existing customer service and whats app help line.

DO NOT USE THESE SERVICE PROVIDER. THEY ARE USELESS

IF YOU CALL THEM FOR A FAULT, THEY BLAME FROGFOOT, IF YOU CALL FROGFOOT, THEY BLAME WEBAFRICA YET WE AS END USERS SIT WITH THE ISSUE EVERY WEEK.

PATHETIC

0
Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply14 Oct 2022, 11:07
Official
Good day, 

Thank you for your enquiry.

Kindly note that we have escalated your enquiry.

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.

Please take note that we will not reply on Hellopeter.

Kind Regards, 

Frogfoot