CP
Carlo P

1 reviews | Active since May 2016

22 Mar 2024, 02:13

VrotFoot Strikes Again

Endless outages at all hours of the day without warning and no updates. Even when there’s an outage it isn’t listed on their website. On a very specific Facebook page people have come together to vent their frustrations and Frogfoot is part of this group. They never explain and they keep asking customers to DM them, they still don’t explain in the DM’s but simply confirm there’s a problem or an outage. **** poor customer service with room temperature IQ people who read off of scripts.

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply22 Mar 2024, 06:06
Official
Hi Carlo ,
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot