📢 Vox Telecom & Frogfoot – A Complete Letdown!

Dear Customer Care Team,

I am writing to formally raise a complaint regarding the unacceptable service I have received from Vox Telecoms and Frogfoot since signing up for fiber internet on April 1, 2025.

When I signed up, I was assured that the installation would be simple and quick, especially since I already had a working Openserve line at my residence. Based on a recommendation, I specifically requested Vox and Frogfoot and was informed by TG at Vox that using my existing Openserve infrastructure would not pose any issues.

Unfortunately, my experience has been far from satisfactory.

My Vox router was only delivered on April 9th at 7 PM — over a week after sign-up.

When I attempted activation, I encountered a server error. I was later informed by TGT and Customer Care that the Openserve line could not be used, contradicting what I had originally been told.

After lodging several complaints, I spoke with TK, who scheduled a Frogfoot technician for Monday, April 14th at 10 AM.

However, on Sunday, April 13th at 7 AM, a technician called and arrived at 9 AM. He confirmed that the Openserve line was unusable and that the Frogfoot line had been cut. I was also told that only the first 30 meters of fiber cable would be covered, and that any additional length would require immediate payment.

I was charged for an additional 50 meters of cable under the impression that the total required for the installation would be 80 meters. I was further told that fiber cables cannot be joined — yet the installer from BEF Networking did just that. I have photographic evidence of this, and based on my own measurements, no more than 25 meters of additional cable was used. I am happy to provide this evidence and invite a site visit to confirm.

This experience has been extremely frustrating. I feel I was misled, overcharged, and left to navigate a process riddled with delays, miscommunication, and conflicting technical advice. It reflects poorly on both Vox and Frogfoot.