VOX / Frogfoot

We are with VOX / Frogfoot. We have regular connection issues with our fiber. It is also coincidentally more frequent when we see Frogfoot technicians in the area doing maintenance. We are again currently without connection. We get no feedback and when we call the VOX helpline they just tell us they are within the 3 day turnaround time limit. The service is not proportional to the cost we pay to these service providers. I will be doing my research to switch providers.