Vodacom Fibre shocking service

I have been trying to get Vodacom Fibre to fix our Fibre Internet connection for the past four days (+/- 104 hours) without any luck. I have phoned their Fibre Call Center several times sine then but have not received an adequate response as to when they will send out a technician to determine what the problem is. Lots of promises that they will contact me but so far no one has got hold of me or left a message. VODACOM is 24 hour a day business which operates 7 days a week. They promise to fix your problem within 24 to 48 hours, or at least tell you how they intend to resolve your problem. I run a business which requires that I have connectivity 7 days a week. My landline uses Vodacom Fibre and my computers and printer are connected to Vodacom. Without internet access zI cannot function. It is impossible to escalate your problem as there is no one to escalate it to I have written to their Customer Care Center and received a computor generated response. This is not acceptable. I hope that someone in Vodacom will read this message and assist in resolving the problem. 104 hours is too long to wait. Regards Nigel Cole