Vodacom Fibre

We have moved into a complex where the firbre infrastructure is already in place. We app**** for fibre through another service provider, just to find out that Vodacom don't want to release the line as the previous tenant has not paid or cancelled their subscription. We are battling more than 2 months already to get this sorted. Now the previous tenant ask Vodacom to relocate the line, and now we must wait another 30 days for the line to be release. This is ridiculous. I am getting penalize for someone's else stupidity.