Vodacom Bad service

Bad service from Vodacom

I have app**** for Vodacom Fibre connections, which was installed and activated on the 19th February 2021. It didn’t work and I had to login a call for assistance on 21st February 2021 and given by Vodacom the sms below:

Kindly note that your No Connection query has been escalated Ref No:SR***. But nothing happened to the call logged. Again on the 3rd March 2021 I logged in another call and given another SR No: Vodacom: Service Request SR*** has been created. NoReply(2-HXP3KTX).

Still nothing happened and today the 10th March 2021 given another SR No: Vodacom: Service Request SR*** has been created. NoReply(2-I3MJZE6).

But the service still not available and an invoice of R 880.00 to pay for the service that I never used. Please assist, my Name is Jabu Mkhize Contact ***

Regards