1 reviews | Active since Mar 2023
Very Poor Service from Frogfoot
I am writing to express my utter frustration and irritation at the pathetic service this company has given me and countless others. I do not wish to be a customer, but because Frogfoot are the fibre providers in the area where I live, I do not have a choice. I have called no less than 4 times since this morning, having logged the problem yesterday afternoon but they don't seem to care. I have been told that "the technician will call" but the technician doesn't. The call centre can see that the technician phoned earlier in the day, but I could not hear and he said he would call back but he has not. Every time I call, the call centre tells me "the technician will call back". I see that the company confidence rating is a mere 3.3 out of 10. Well, that says it all.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Ebrahim followed up a couple of times and later in the afternoon I received a call from the contractor who confirmed that they will come out tomorrow to do the repair.
Naturally I am beyond grateful that we know what the problem is and that it will be repaired timeously. It just seems a pity that it was necessary for me to turn to a social media complaint platform in order to get a call back from the company.
Now, it is correct for me to say thank you Frogfoot for responding to that complaint. Ebrahim and Chad who are outstanding representatives of their chosen trade and Frogfoot should be grateful to have such professional people in their employ.
Kind regards and thanks, Caroline Hirst
Ebrahim followed up a couple of times and later in the afternoon I received a call from the contractor who confirmed that they will come out tomorrow to do the repair.
Naturally I am beyond grateful that we know what the problem is and that it will be repaired timeously. It just seems a pity that it was necessary for me to turn to a social media complaint platform in order to get a call back from the company.
Now, it is correct for me to say thank you Frogfoot for responding to that complaint. Ebrahim and Chad who are outstanding representatives of their chosen trade and Frogfoot should be grateful to have such professional people in their employ.
Kind regards and thanks, Caroline Hirst