Very Poor Service

Good Morning,

To say the least I am not impressed.

You did contact me within minutes of posting this complaint on Hello Peter, but that seems to be the extent of it.

Empty promises made to expedite my issue.

I have responded to your email and phoned your offices with no feedback or updates.

There is no trust as your company makes empty promises.

As a Tech company you need to relook your PABX system, not being able to transfer calls internally is a load of nonsense. Just an excuse to deflect unhappy clients.

I really do hope Frogfoot can resolve my issue!!!!

You have now cost me unwanted expenses and frustration, not to mention your ISP WebAfrica that is far worse than you.

Based on my experience to date, the only way to get any form of a response out of Frogfoot is to comment or add new reviews on Hello Peter.

So Frogfoot has taken it upon themselves to manage my calendar and my availability and make bookings with their contractor Arizona Civils for next week Wednesday at 9.30am. Oh and it is yet another week without Fibre. We closing in on 3 weeks now.

I would like to be consulted regarding my availability before any bookings are made.

NONE of the contact details in the email provided for Arizona Civils work.

The level of service and professionalism of Frogfoot is astounding. I don't know whether to laugh or to cry.

Please do keep up the surprises!!!

Good Day,

I have had my phone on me all day.

I have received calls, emails and text from other people.

DO NOT State that you had tried to contact me but you never did.

I am available now. Regards

I am seriously getting tired of the apologies and the lack of communication.

Still no update on the Installation date and empty promises are made constantly.

I declined the time you had arranged as you had the audacity to just send a time and expect me to clear my calendar without discussing it with me.

Then you state on this platform that you attempted to contact me which was a lie.

No effort has been made from your side to resolve this issue.

The contact details of your supposed contractor does not work either.

So I am still stuck and have now reached my limit.

I am at my wits end with your company.

By far the worst Fibre company I have ever had to deal with.

Just a shame I can't give a zero rating. Your company doesn't deserve the 1 star.

It is now Sunday and I am yet to receive a call with a resolution.

You still just provide emails with empty nonsense.

ALL TRUST HAS BEEN LOST WITH YOUR USELESS COMPANY AND STAFF THAT CANNOT DO ANYTHING OTHER THAN APOLOGIZE PROFUSELY.

I honestly do not know how your company can be profitable in any way.

I will consistently list complaints regarding the non service until my issue is resolved.

The only thing your management team can do is open the ticket, state it's being reviewed and ignore the clients hoping they go elsewhere out of frustration.

Your responses mean nothing as your team's do not action anything.

I can guarantee you that there are numerous other people struggling just as much as I am to get a service out of your company.

DO NOT ive me empty feedback and the nonsense that your relevant teams are all hands on deck as they clearly are not!!!!!!

I have been asking for a solution and your team doesn't provide anything.

We have started an new week and I am yet to receive a phone call or any form of an update.

Empty promises and **** apologies are the only thing Frogfoot staff can do well.

NOTHING I have discussed, posted or requested has been taken into account.

I phoned your offices this morning and spoke to a gentleman and based on the feedback given, I can see that Frogfoot doesn't care.

They have not updated their system with the installation date I declined and still say they have booked it for that day.

He told me he would have a resolution by COB today and I said now. I WANT A SOLUTION BY LUNCH TIME TODAY.