Very poor and pathetic service by Frogfoot and Vox combined - 6 days later and still no internet but they promise 48 hrs after installation you will be connected

I have reported this previously on Hello Peter and I am reporting this again. I am paying for a service and Vox and Frogfoot refuse to talk to one another to figure this out and correct the issue. Instead, they irritate me with their phone calls asking me if my connection is now fixed. Did Vox or Frogfoot contact me? The issue is not with us but with your ISP or the issue is not with us it is with Frogfoot….They have sent out technicians and the issue still exists. I have real continuous data which monitors my connection continuously to show how my connection dis out and for extended periods of time stays at 50% of my contracted Mbps. When I reported this previously on Hello Peter they said that “Please take note that we will not reply on Hellopeter” It’s a real pity because they don’t fix their issues either and they expect their paying customers to entertain their endless call “ is your connection better now, can you test your connection again?”…That’s not what I paying for I am paying for a service and if you have an issue with your service work the issue until it is resolved and doesn’t involve me in your research to try and figure it out! Is there someone in your respective organization who actually know how to identify the issue and fix it….If there is please ask them to talk to Vox/Frogfoot to fix it once and for all!! I would be embarrassed to ask someone to pay for this poor service. Maybe ask your accounts departments to try and fix the issue because they are faultless in sending out invoices and taking payments from me. Why don’t you apply the same dedication and drive to fix your poor service?

This is my report Vox and Frogfoot ….

“My connection is still very slow and intermittent. I have been reporting this issue since my installation was done on 5 May 2023 and it is still not resolved. I have reported this more than 10 times and no one fixes the issue. All I get is phone calls asking me to test my connection and questions "Is your connection better now" Now once and for all my connection is not fixed. And don't phone me and blame Frogfoot. Phone Frogfoot and work with them to figure out what the real issue is and resolve it. Elevate this to your respective organizations and find someone who can fix this slow and intermittent connection issue. Don't phone me and ask me to test the connection. Send your technicians to come and figure out what the problem is and fix it. And if you can’t fix it let me know then come and remove your equipment and I will go somewhere else for an internet connection. I have been running an upload and download speed test for the past 24 hours and my internet speed hardly goes above 10Mbps and often drops to less than 3Mbps. I have a data file of this continuous test to share with you. Yes I have reported the issue to Vox“