1 reviews | Active since May 2020
VERY HURT
I have been told that my fibre outage is not with Vodacom it's the connection problem done by Frog Foot and they did escalate my problem to Frog foot and i haven't received any type of communication from them.
Last night i was told by my Manager if i do not produce anything stating that i have a problem with my network i will get my contract terminated as i am still on training and it is compulsory that i attend training everyday.
I did not sleep... I woke up early and by God's grace an agent from Vodacom answered my call before 8am which i didn't expect so Thank you to Ziyanda from Vodacom and she assisted with what i needed that is the email from them communicating with Frog Foot regarding my issue.
This issue was escalated to frog foot but they haven't done anything since they work around the clock says Yolanda and it's impossible that they haven't done anything as they quickly attend to everything and everyone on time says Yolanda from Frog Foot.
When i ask Yolanda for an assistance regarding my issue that was escalated to them by Vodacom she says she cannot help me i just need to contact Vodacom which i have 100 time's and they still haven't received any communication from Frog Foot.
I will loose my job today cause of this company that does not do as they promise cause no one has been able to make me understand as to why i haven't been attended to by Frog foot by a fault of the 2nd of May.
When i asked Yolanda about our call ref if there is any, she dropped me. I wish it was easy to dod these wire's of frog foot and just know i have no Fibre at all and get fired in Peace!
My Ref: FF#594980
So i asked what happened, why me? As they said that it's that clients Pit bull dog's that dug and damaged the wire's. I do not have any dog no cat i don't see why i should be disrespected like this and this act is ***** and unacceptable.
I will take it further cause i will lose my job for a company that picks and choose which clients that deserves Fibre. If you like that, do not take any client's from Vodacom which have a standard you not in favour with cause i am not sure why i would be disconnected for someone else to be up
This is evil and i don't play cartoons with this fibre, i put bread on my kid's table with it and you decide to **** me up like that....
They left me saying in their side it's up i must contact Vodacom and Vodacom sees no fault from their side, it's with frog foot.
Wow! I am a victim of something but you willnhave to deal with me fully now that i will be fired after this day.
So i asked what happened, why me? As they said that it's that clients Pit bull dog's that dug and damaged the wire's. I do not have any dog no cat i don't see why i should be disrespected like this and this act is ***** and unacceptable.
I will take it further cause i will lose my job for a company that picks and choose which clients that deserves Fibre. If you like that, do not take any client's from Vodacom which have a standard you not in favour with cause i am not sure why i would be disconnected for someone else to be up
This is evil and i don't play cartoons with this fibre, i put bread on my kid's table with it and you decide to **** me up like that....
They left me saying in their side it's up i must contact Vodacom and Vodacom sees no fault from their side, it's with frog foot.
Wow! I am a victim of something but you willnhave to deal with me fully now that i will be fired after this day.