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raymondminnaar R
1 reviews | Active since Jul 2016
05 Oct 2021, 21:11
Useless *******!!
Shocking service from Frogfoot....sorry I meant to actually say no service at all. Rocketnet keeps logging a ticket with them to come out and look at the box installed and they keep on closing the ticket without coming out... paying for a 500mbs line and only getting 20ish. Terrible.
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Replies (2)
Frogfoot Fibre's replyOfficial
05 Oct 2021, 21:51Good day, Raymond M
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply05 Oct 2021, 21:51
Official
Good day, Raymond M
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
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raymondminnaar R's updateReviewer Update
03 Nov 2021, 16:57Since your reply, this has still not been resolved. Ive done a number of different tests, everytime with a different person from Rocketnet because Frogfoot keeps closing the case! We have established on every test that the Frogfoot line is the problem and everytime its been escalated and I am told that senior tech will phone me to help resolve from Frogfoot. I have asked a few times that someone comes out to my house to do the tests themselves and to resolve the issue, this cant even be done.... I honestly dont know what to do anymore.... I have lists of whatsapps going in circles...
Please tell me what you expect me to do... I am Paying R1300 a month for a 500mbps line which only gives me 150mbps on a good day directly connected to Frogfoot's ONT.
Please tell me what you expect me to do... I am Paying R1300 a month for a 500mbps line which only gives me 150mbps on a good day directly connected to Frogfoot's ONT.
rR
raymondminnaar R's update03 Nov 2021, 16:57
Reviewer Update
Since your reply, this has still not been resolved. Ive done a number of different tests, everytime with a different person from Rocketnet because Frogfoot keeps closing the case! We have established on every test that the Frogfoot line is the problem and everytime its been escalated and I am told that senior tech will phone me to help resolve from Frogfoot. I have asked a few times that someone comes out to my house to do the tests themselves and to resolve the issue, this cant even be done.... I honestly dont know what to do anymore.... I have lists of whatsapps going in circles...
Please tell me what you expect me to do... I am Paying R1300 a month for a 500mbps line which only gives me 150mbps on a good day directly connected to Frogfoot's ONT.
Please tell me what you expect me to do... I am Paying R1300 a month for a 500mbps line which only gives me 150mbps on a good day directly connected to Frogfoot's ONT.