GP
Giovanni P

1 reviews | Active since Jul 2015

24 Feb 2023, 13:18

USELESS SERVICE PROVIDER, PROBABLY IN BED WITH ESKOM

The most pathetic service with empty promises and ZERO ACTION. My internet's been down for 4 days now and I keep getting "the technicians will phone you". I've lost so much on airtime. I phoned now again, spoke to Mohammed who will phone me right back once he has spoken to the technicians to find out WHEN they will come to my premises. I wait 10 minutes, no phone call. I phone back and Mohammed's gone on lunch. They're a huge joke. Ironically, their fees are up from March, so like Eskom, you pay more for no service. Is Eskom and Frogfoot in competition with each other to find out who is the worst of the worst garbage providers in South Africa?? I want my internet issue sorted out TODAY Frogfoot. Or I will create a video and share it on social media exposing your useless service to your customers.

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Replies (3)
Frogfoot Fibre
Frogfoot Fibre's reply24 Feb 2023, 13:19
Official
Good day, 
 Thank you for your inquiry.
 Kindly note that we have escalated your inquiry.
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
 Please take note that we will not reply on Hellopeter.
 Kind Regards, 
 Frogfoot 


GP
Giovanni P's update24 Feb 2023, 13:36
Reviewer Update
I received a call from Martina and she will stay on this issue until it has been resolved. Kudos for your quick response. This is the level of communication that makes you stand out. Let's hope you can resolve my issue before the weekend.
GP
Giovanni P's update24 Feb 2023, 17:06
Reviewer Update
An update - Thank you sincerely Martina for constantly following up for me on my internet connection issue. A very competent and efficient Technician by the name of Morne arrived as promised and fixed the Frogfoot Moden Box for me. Please look after Morne and his colleague (unfortunately I forgot to ask his colleague's name), they are a huge and valuable asset to Frogfoot.