Useless network

I am writing to express my frustration regarding the recent call I received concerning the scheduling for assistance with my WiFi router. I understand that you are fully booked, but it seems I am being asked to adjust my work schedule around yours, which is not acceptable.

I am paying for a service that I am unable to receive, and I believe it is fair to request a reimbur*****t for the time I lost due to this inconvenience. Additionally, I would like to arrange for someone to come and take the router back from my home.

I appreciate your prompt attention to this matter and look forward to your swift resolution.

Best regards, Banele