Useless ***ing service

Question.... How do you get mweb/frogfoot to provide the service that you pay for... I am at the point of digging up the cables in my area and ripping them out..

2 weeks without any internet... A lot of rands spend on airtime with useless phonecalls.... Tech did come out and tested the router and cable and found NO incoming signal on the sidewalk box. Meanwhile mweb/frogfoot tells us the system shows no fault on the line... Tech then gets into his vehicle and says its not his job to fix the problem and he will report the problem back to the office... Which he didnt.. And then mweb/frogfoot will get an outside contractor to fix the problem before mweb will send them to reconnect us.. So MWEB/@frogfoot .....what the **** is our next step... Fix the problem or do i start digging up and ripping all your cables out...