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Phumlani M

1 reviews | Active since Jun 2019

07 Sept 2021, 22:25

Useless

I have ordered wireless internet in my unit and it has almost a week with absolutely no response or service. Home connect is my ISP and they also seem to be equally useless in never knowing what’s happening with regards to my my order. There is fibre equipment installed but apparently needs to be repaired by you and you are the ones delaying the process. I have had fibre before provided with openserve and it work like a dream. This is a nightmare we are even considering using RAIN at this point because WOW. I have never been given the run around as a customer like this before. If this isn’t sorted out by the end of this week then consider me an extremely disappointed former customer. Your service is shocking

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply08 Sept 2021, 07:13
Official
 
Good day Phumlani,
 
 Thank you for your enquiry. 
 
 Kindly note that we have escalated your enquiry. 
 
 We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 
 
 Please take note that we will not reply on HelloPeter. 
 
 Kind Regards, 
 Vox