Unsuccessful ISP communication process

After recently relocating to our new unit in George, Western Cape, I came across an adverti*****t for FROGFOOT offering Fiber internet connection installation services for our complex. Intrigued by the opportunity to supply our internet connection, I promptly created an online user profile on their website, providing all necessary registration details and personal information. I was impressed by the user-friendly interface of the website, which not only allowed me to input the address for installation but also presented a variety of internet service providers and packages to choose from. After careful consideration, I opted for a promotional package offered by AFRIHOST SP (PTY) LTD and eagerly awaited the installation, which was estimated to take place within 2-4 weeks. To my disappointment, upon following up on my application, I discovered that it had been terminated without any prior notification. Undeterred, I submitted a new application on the 7th of May, this time selecting Supersonic FTTX (PTY) LTD as my preferred ISP. However, after a week of waiting, my application status remained stagnant on the Frogfoot website, labeled as a PREORDER. Frustrated by the lack of progress, I attempted to contact Frogfoot directly to inquire about upgrading my status to Scheduled for installation. Unfortunately, I was met with vague responses and no clear resolution. As a result, I have decided to seek out an ISP of my choice to arrange for Fiber installation, as I have lost confidence in Frogfoot's ability to deliver on their promises. In conclusion, I do not recommend utilizing Frogfoot for Fiber internet installation services, despite the professional appearance of their website. It is essential for companies to communicate effectively with their customers and follow through on commitments to maintain trust and satisfaction.