RM
Regan M
1 reviews | Active since Mar 2014
01 Oct 2021, 23:08
Unstable connection
I have Frogfoot in my complex, while my ISP is Vox. My fiber goes down on average 2-3 a day, sometimes more. Frogfoot has not responded at all to my email query about this. Vox insists it is a Frogfoot issue, and not anything on their side. I work from home and so rely on my fiber connection. I have had to keep my old modem contract so that I can stay connected to the internet when Frogfoot goes down. So I am paying monthly for fiber and monthly for my modem. I would not recommend Frogfoot if you are looking for stable fiber.
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Replies (2)
Frogfoot Fibre's replyOfficial
06 Oct 2021, 18:00Good day, Regan J
Thank you for your query.
We have escalated the fault to your ISP for further assistance.
Kind Regards,
Frogfoot
Thank you for your query.
We have escalated the fault to your ISP for further assistance.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply06 Oct 2021, 18:00
Official
Good day, Regan J
Thank you for your query.
We have escalated the fault to your ISP for further assistance.
Kind Regards,
Frogfoot
Thank you for your query.
We have escalated the fault to your ISP for further assistance.
Kind Regards,
Frogfoot
RM
Regan M's updateReviewer Update
08 Oct 2021, 11:01It is not a Vox issue. It is a Frogfoot issue. Vox has already looked into it, as stated above. I then emailed Frogfoot and have not received a reply since. The fiber connection in our complex regularly drops and we all have different ISPs.
RM
Regan M's update08 Oct 2021, 11:01
Reviewer Update
It is not a Vox issue. It is a Frogfoot issue. Vox has already looked into it, as stated above. I then emailed Frogfoot and have not received a reply since. The fiber connection in our complex regularly drops and we all have different ISPs.