Unsatisfactory service

I have had continuous internet connectivity problems with FrogFoot. Just during lock down I have had 3 occasions that the internet connection has gone down and it takes at least 3 days for FrogFoot to fix. This is not acceptable. FrogFoot will also not assist in advising or assisting directly, they refer me to my service provider each time and the only response the service provider can give is that they have logged the issue with FrogFoot and their turn around time is 48 hours to respond. How is one supposed to be able to work from home with this.