Unreliable Service and Poor Support

I am extremely disappointed with the service I’ve received. I paid my fiber bill on the 27th of September, and since then, my internet has not been working. I contacted customer service, and they assured me that the maintenance team would reach out to resolve the issue. However, I’ve been waiting for that call ever since, with no response or progress made.

Every time I call to follow up, I’m told there’s nothing they can do and that I just need to wait for the maintenance team to contact me. This is unacceptable, especially since I work from home and the lack of internet is severely impacting my job. I expected much better service and a quicker resolution to such a critical issue.

I hope this situation is resolved immediately, as this level of service is not what I signed up for.