mM
mikiya M
1 reviews | Active since Jul 2012
13 Jun 2022, 10:55
Unreliable
Entered in a Fibre contract with Vodacom and they working frogfoot. Installation was done on the 31st May and router was delivered however I'm still not connected to the internet. I have called Vodacom sent emails and whatspps still no feedback from Vodacom, the last feedback which was on the 8th of June was that frogfoot is dragging their feet in fixing the problem.
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Replies (2)0
Replies (2)
Frogfoot Fibre's replyOfficial
13 Jun 2022, 11:46Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply13 Jun 2022, 11:46
Official
Good day,
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
mM
mikiya M's updateReviewer Update
14 Jun 2022, 12:10Thank you for coming to me with regards to the above note, a technician by the name of Marvin came yesterday and checked and advised that the faulty needs Nkabinde to come and fix. He called Nkabinde and Nkabinde said once he was done with the job he was busy with he will. Based on the telecom I have with the guys from frogfoot the job was scheduled for today the 14th and I was happy that they responded quick, if I knew that was just a bluff I wouldn't be happy.i waited for the guy to come nothing and left late to go fetch my son from school, but I was like it's ok the job us scheduled for the next. I then called the Marvin before I left and when I came back in this the text I got from him ( Is marvin he said he will come tomorrow morning) I have been waiting and it's midday already.
Please advise me what must I do ❓❓❓🚮🚮🚮
Please advise me what must I do ❓❓❓🚮🚮🚮
mM
mikiya M's update14 Jun 2022, 12:10
Reviewer Update
Thank you for coming to me with regards to the above note, a technician by the name of Marvin came yesterday and checked and advised that the faulty needs Nkabinde to come and fix. He called Nkabinde and Nkabinde said once he was done with the job he was busy with he will. Based on the telecom I have with the guys from frogfoot the job was scheduled for today the 14th and I was happy that they responded quick, if I knew that was just a bluff I wouldn't be happy.i waited for the guy to come nothing and left late to go fetch my son from school, but I was like it's ok the job us scheduled for the next. I then called the Marvin before I left and when I came back in this the text I got from him ( Is marvin he said he will come tomorrow morning) I have been waiting and it's midday already.
Please advise me what must I do ❓❓❓🚮🚮🚮
Please advise me what must I do ❓❓❓🚮🚮🚮