LL
Luna L
1 reviews | Active since Feb 2025
08 Feb 2025, 16:46
Unprofessional Vox Frogfoot fibre.
Honestly if i could i would rate your fibre -100. I DO NOT RECOMMEND GETTING FIBRE AT VOX - FROGFOOT FIBRE. I have been logging a complaint about my fibre not working yet you guys keep on saying you will send a tech it’s been over a month and i don’t have working fibre/wifi. How do you guys treat customers like that? Then still deduct monthly EVEN THOUGH THE FIBRE IS NOT WORKING!?!?? I called asking to speak to a manager he sent me an email saying he will sort it out. Till today NOTHING I’m fed up.
pathetic I’m considering moving my fibre to Vodacom. At least i will get customer service/ support from them.
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Replies (1)Frogfoot Fibre's replyOfficial
08 Feb 2025, 16:47Hi, Luna.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply08 Feb 2025, 16:47
Official
Hi, Luna.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
