Hellopeter
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Summaya B

1 reviews | Active since Nov 2021

13 Nov 2021, 11:20

Unhappy with service delivery

Not happy at all with this company. The installation of my fibre is supposed to take 5-10 days and today is the 11 day and it's still not successful. You promise everything but don't deliver. No one in your company takes accountability for the actual issue on hand. Everyone escalates the issue but there is no resolution. You have left my 1st experience with Fibre a very bitter taste in my mouth. I work from home and required this installed asap as per my initial request of the urgency, however the is no urgency in your company. Everyone adds blame to each other and no one's wants to solve the issue. I had to wait 9 days for someone to come install - as you have a shortage of Technicians, and evens waiting your 10 day period my fibre is still not installed. If you dont want the business please don't insiitall fibre..

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Replies (2)
Frogfoot Fibre
Frogfoot Fibre's reply13 Nov 2021, 11:41
Official
 
Good day,  Summaya 

Thank you for your enquiry. 

Kindly note that we have escalated your enquiry. 

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 

Please take note that we will not reply on Hellopeter. 

Kind Regards, 

Frogfoot 

 

SB
Summaya B's update13 Nov 2021, 12:59
Reviewer Update
Hi frogfoot. Noted. However your correspondent had called me and she was not very helpful either, luyanda. This matter needs to be seen to urgently and not waiting for anymore days as I was told meeting would be held on Tuesday, so i dont understand why not MONDAY MORNING, as a matter of urgency. She also seemed to be very irritated on the call as per my conversation with her, in which she thereafter dropped the line. Not really understanding my frustration or any sense on urgency in this matter.