BS
Burgert S
1 reviews | Active since Jul 2011
06 Oct 2022, 10:39
Unhappy with service delivery
My Fibre is off for 3 days now. According to Frogfoot the turnaround time is 48 hours to fix the problem. It is now more than 48 hours and still nothing. Not even a phone call from Frogfoot to explain or to make an appointment to fix the issue.
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Frogfoot Fibre's replyOfficial
06 Oct 2022, 11:05Good day, Burgert.
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply06 Oct 2022, 11:05
Official
Good day, Burgert.
Thank you for your enquiry.
Kindly note that we have escalated your enquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot