Unhappy

Reported no internet 31.01.2025 after loadshedding PLZ area. tickets logged. By service provider.Ans feedback that they awaiting feedback from FF.Got a miss call from FF 01.02.2025 @12:18 .Phoned back the same number only to get voice answer machine to advice office ours Monday-Friday. More emails to FF support asking feedback send to ask feedback. EMAIL From Ff receoved 02.02.2025 @8:30 requesting details etc and SN of rooter and request feedback in 48 hours or ticket will be closed?? Email sent with all details as requested.@8:45 .Get another miss call 02.02.2025 @11:38 called same number. 11:50 Again voice machine indicating office Hours Mon -Friday. Emailed sent to FF to advise missed call and awaiting feedback on email sent 8:45. No feedback no calls .Now 73 hours no internet no feedback on why SN was required,or why no internet.