Unhappy client

My Wifi was installed on the 6th of January at my home, today is the 14th of January and I never used that wifi as they are failing to assist me. I've been chatting with WebAfrica and Frogfoot agents. They have all been sending me from Pillar to Post to no success. Everyday I call to get this sorted and I will be told to wait for 72hrs, 48hrs but nothing is happening. I have asked to speak to superiors but I am told its possible to speak to them directly and that I will have to wait for the to call me. I ask to speak to techinician and I have been told its not possible as well. Im very angry and frustrated about this. Everytime I call I need to start from scratch and get different answer. As a customer that has paid my dues, I should be getting priority over the companies but its the other way around. I feel these companies feel they are important than their clients. I do have all the reference numbers and names of all the agents I spoke to from both companies.

I just need my wifi to be up and running is that too much to ask.

What a bad service I am receiving here and I dont think anybody will want to go through what I'm going through.

Name : Phumlani Ntombela ***