Unacceptable service

We cancelled our wifi as we supposed to move on 30 October. Our builders are behind on schedule and we have to stay on at our current premises. We have been trying since Tuesday to have our wi-fi reconnected. Vox has one excuse after the other and that is totally unacceptable!!New business had no problem connecting us and providing wi-fi yet after sale service has no idea how to deliver service!! How is it possible NOT to provide us with the same service we have been paying for for months on end????? How do they NOT have a record on us?

This is utter BS and totally unacceptable!!