Unacceptable service, billing errors, and endless delays we just want to cancel now

Our experience with Frogfoot has been nothing short of exhausting and deeply frustrating. Our fibre line was disconnected and later reconnected, for which we were charged. Fine. However, we were then charged again for the same issue. Frogfoot has admitted this was a mistake, yet despite this acknowledgment, our line has still not been activated. It has now been a full week of being sent back and forth with no resolution. Each interaction leads to another delay, another excuse, and no accountability. At this point, we are not even asking for special treatment we simply want our service cancelled because this has become unbearable.

To make matters worse, I have spent over an hour on hold, despite being told I was first in the queue. This is not just poor service; it shows a complete disregard for customers’ time and money.

Billing errors, service downtime, lack of urgency, and non-existent customer care make this one of the worst service experiences we’ve had. We are done with this fibre provider and strongly caution others to think twice before signing up.