Unacceptable Delay in Fibre Activation – No Internet Since 1 June

I’m extremely disappointed with Frogfoot’s handling of our fibre line activation. Our internet was working perfectly until the end of May, but since switching from Vox to RSAWeb, Frogfoot has failed to activate our line.

We’ve now been without internet since 1 June, and the only response we’ve received is that the ONT from Vox is “degraded” – something that wasn't an issue until the switch. We were told a technician will only be available on 5 June, which means five full days without internet.

This is completely unacceptable. I work from home and rely on a stable connection to do my job. I’ve been left stranded with no resolution or sense of urgency from Frogfoot.

Frogfoot, please take accountability and resolve this immediately. We shouldn’t be penalised for changing ISPs, especially when the line was functioning perfectly before the switch.