Timeous Rescue by Frog Foot

The unexpected harmful and injurious consequences of the enforced lock-down formally promulgated by the Government of South Africa to combat or limit the envisaged damage by the Corona Virus, has caught everybody unawares. Fortunately, Frog Foot Open Access Fibre Network Provider (Frog Foot), has been contracted some time ago to perform the required actions to obtain fibre in my area in Villieria, Pretoria. With the commencement of the lock-down, Frog Foot has just completed the internal wiring in our building and all we needed was Frog Foot to do the splicing and connections at the main contact point outside the building. In my life I am inter alia partly responsible to promote the payment of national disaster benefits through UIF, to approximately 30 000 employees in a specific Industry, who were suddenly faced with no income until after the lock-down, due to the no-work no-pay principle. Various attempts to high light my predicament with my internet service provider delivered little or no results. Me at that time still being on IDSL brought me no relieve in terms of any reliable form of communication. It was time to call in the big guns. The name of Minette from Frog Foot in Cape Town, repeatedly came up as just about the only person that would be able to promote this matter. I sadly failed to obtain her surname up to date. However, I managed to obtain her personal cell phone number in Cape Town and took a chance to contact her. I expected a reasonable level of hostility due to my unannounced breach of her privacy. I explained my predicament and to the contrary, very friendly and helpful and without any delay, Minette undertook to engage and do what she possibly can to have the situation rectified and to assist me and the employees of this Industry. Within 2 (two) days she has arranged to get contractors out to do the splicing and connection of our fibre outside the building, install our converter black box and get the control room in Cape town to switch on our grid. An enormous thank you to a lady that realised that there were people in dire straits out there and took the time to arrange the necessary. You are a champion and an absolute asset to your company.