TICKET FRG 890127-PLZ-B1

This must be one of the most inconsiderate, *********** company in South Africa! While installing the fiber cables they dug up most of my front lawn without asking for permission, when I complained, they promised to fix it - over three months later they have still done nothing.

I ordered my Fiber Router from MWEB on the 12th of August and have been tracking the order. MWEB could not dispatch the router to me until Frogfoot released the router.

When Frogfoot were doing a presentation at our Complex I went up to enquire about my order, they promised to fix the problem and nothing came of it. I then called MWEB and was informed that they had issued a ticket for the final installation of the router 14 days prior. Last Thursday I received a call from MWEB to say that the router was being dispatched to me and they wanted to set up a time for installation, I had to inform them that the last part of the installation by Frogfoot had not yet been done. Yesterday my router arrived and I called the Project Manager at Frogfoot - Chantel today, she said that she could not assist and passed me onto Jacobee (spelling) who informed me that she had not as yet received a FRG number and could not assist until she had received one. I then called MWEB to ask for assistance, as always they were absolutely amazing. They gave me the FRG number and I called Jacobee with it only to be informed by her that as it was not on her list she could not assist. I asked her to call MWEB to follow up and resolve the issue within 24 hours and was told that she "did not do that". MWEB have assured me that they will now escalate this problem otherwise as without them stepping in the router will never be installed. Surely it should not have come to this had Frogfoot just agreed to make ONE telephone call it could have been resolved in a customer friendly way.

These people are very, very quick to sign you up but when it comes to delivery or resolving issues they just don't care. What ever happened to customer is king, common decency or just doing the job you are paid to do!