They just don't care about service delivery

This company does not care about client service! Once your fibre is installed they do not care if you have any problems thereafter. They do not know the meaning of continuous client service delivery. I have moved into a new house on 26 Aug 2020. Since then my fibre cannot be reconnected as my new house shows that there is already an active line, because the previous tenant did not cancel his line. We have sent my proof of address, including my rental contract proofing I am the new tenant, to frogfoot numerous times, contacted them constantly and they just do not care. It is almost 2 months. Total pathetic service!!!!!!!