SV
Siya V

1 reviews | Active since Feb 2018

19 Apr 2025, 10:37

The worst!!!

The absolute worst!! If I could give them no start I would! It has taken over 2 weeks for them to send an installer over and when he arrived today I was told I would still need to wait 24 hours for the internet will to work. I pointed out that tomorrow is Sunday and Monday is a public holiday holiday and he told me that it’s not his business he has done his job. When I called the ISp the told me that the activation department would only be in on Tuesday. They have no turn around time for anything. There is absolutely no sense of urgency from anyone in this company if this is how they treat new customers I can only imagine what a nightmare their service will be once the internet FINALLY starts working

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Replies (1)
Frogfoot Fibre
Frogfoot Fibre's reply19 Apr 2025, 10:51
Official
Hi Siya. 
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards, 
Frogfoot