The outsourced arrangement between Frogfoot and DFA often has the ball dropped and communication is troublesome, it is supposed to go via an ISP to Frogfoot but that rarely works

The outsourced arrangement between Frogfoot and DFA often has the ball dropped and communication is troublesome, it is supposed to go via an ISP to Frogfoot but that rarely works. The fct that DFA is contracted to do Frogfoot tech repairs should not affect the end client. Although we are appreciative of the fact that the council broke the fiber in this case, ist not right that we had to enter day 3 without business fiber and multiple emails and phone calls to personal contacts to get the job scheduled and done, Friendly service from Frogfoot service desk people but ball is dropped when escalated to maintenance