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Sean S

1 reviews | Active since Aug 2019

14 Sept 2022, 14:37

The only review you need to read !!!

I am trying very hard to refrain from profanities whilst writing this. I moved to Parkview a few months ago and was looking into getting fibre. Most ISPs I checked with said there was only one line provider in the area, FrogFoot. Now, immediately, I was disheartened as I enjoy a variety to choose from with different companies competing for my money. Handtied, I had to accept the package from FrogFoot. Their package was, in my opinion, was not competitive, R900 for 50/50, but my hands were tied so I had to accept it (same package with Openserve is R300 cheaper). But where I lost it was the installation period, one week short of 3 months into the application, and my ISP and I had not even heard from FrogFoot. Frogfoot does not respond to their emails, or their website contact forms, nor do they even answer their phones. Thanks fully I was eventually assisted by Cool Ideas and Dark Fibre Africa. I am so happy I do not have to deal with and support Frogfoot going forward, it would have killed my soul.

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Replies (2)
Frogfoot Fibre
Frogfoot Fibre's reply14 Sept 2022, 15:01
Official
 
Good day, 

Thank you for your enquiry. 

Kindly note that we have escalated your enquiry. 

We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website. 

Please take note that we will not reply on Hellopeter. 

Kind Regards, 

Frogfoot 

SS
Sean S's update14 Sept 2022, 15:40
Reviewer Update
Why does it take a post on Hello Peter to get a response?!! :(
I received a call back from someone at FrogFoot, didn't get her name and asked if they could call back (still waiting...) as the LINE was so bad. So yeah, if irony was made of strawberries, I'd be drinking a lot of smoothies right now!