The Fogfoot Fumble: Dropping the ball on customer service

I'm extremely disappointed with Frogfoot Fibre's service and frustrated with the lack of urgency in resolving my issue. My fibre line has been down for 8 days, and despite daily follow-ups with my ISP, there's been no resolution.

The problem was escalated to Frogfoot, but they've failed to provide any meaningful updates or communication. This isn't my first experience with their subpar service; when I initially signed up, it took them weeks to get me connected.

Frogfoot Fibre's customer service seems to be nonexistent. They don't respond to requests for updates, and when they do, it's to pass the buck or cite vague "vendor feedback" delays. This lack of accountability and transparency is alarming.

I've tried to give Frogfoot Fibre the benefit of the doubt, but their consistent failure to deliver reliable service and address issues promptly has eroded my trust. As a customer, I expect basic communication, urgency, and competence.

Unfortunately, Frogfoot Fibre falls short in these areas. If you value reliable internet and decent customer service, I'd advise caution when considering this provider.

I hope someone from Frogfoot Fibre will take notice and take immediate action to resolve my issue and improve their overall service.

I sincerely hope Frogfoot Fibre will address their systemic issues and provide better service to their customers. Until then, I'll remain extremely disappointed.