CD
Chantal D
1 reviews | Active since Apr 2021
06 Sept 2023, 18:24
TERRIBLE, WORST EXPERIENCE WITH ABSOLUTELY NO FEEDBACK
TERRIBLE TERRIBLE "NON SERVICE " EVER!!! We have been without Fibre now for 4 days! Imagine says it's from Frogfoot and they are investigating! No ERT!! 4 days!! And nobody gives feedback as to what is going on! Not Frogfoot, not Imagine! NO ONE!!! and now we are going for day 5 seeing that they are closed now and nobody has phoned us back yet as promised! They investigating for 4 days, but nobody from Frogfoot has even phoned us or came to our house to look at anything!! So how/what are they investigating???? Absolutely TERRIBLE!!!!
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Replies (1)
Frogfoot Fibre's replyOfficial
06 Sept 2023, 18:26Good day, Chantal.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Frogfoot Fibre's reply06 Sept 2023, 18:26
Official
Good day, Chantal.
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot
Thank you for your inquiry.
Kindly note that we have escalated your inquiry.
We will investigate the matter and provide feedback to you soonest via our official company communication platforms as per our website.
Please take note that we will not reply on Hellopeter.
Kind Regards,
Frogfoot