TERRIBLE SERVICE FROM FROGFOOT & AFRIHOST

Dear Frogfoot and Afrihost Support,

I am writing to express my extreme disappointment with the service I have received as a first-time customer.

I app**** for a fibre connection through Afrihost on 12 May 2026, and as of 4 June 2026, my service is still not active.

During the installation process, it was discovered that the power adapter for the fibre wall terminal was missing. Afrihost advised that a ticket had been logged with Frogfoot to supply the missing component. However, despite numerous follow-up calls over the past four weeks, I have only been told that the matter has been "escalated," with no actual progress.

To make matters worse, one of the support tickets was marked as resolved last Saturday, even though I never received the power adapter or any explanation regarding the resolution. When I contacted Afrihost to query this, I was unable to get a clear answer.

After waiting patiently for almost four weeks, I eventually purchased the required power adapter myself on 3 June 2026, at my own expense, simply to move this process forward. I immediately informed Afrihost that the equipment was now in place and that all that remained was the remote activation of the fibre line. I provided all the requested information and photographs, and another ticket was logged.

Unfortunately, my line is still inactive. Every follow-up call results in another ticket being created and another escalation, but no meaningful action is taken. I understand that line activation is a remote process, yet I am now being asked to wait an additional three days after already waiting almost a month.

I find this level of service completely unacceptable. As a new customer, this experience has been extremely frustrating and has left me with very little confidence in both Afrihost and Frogfoot's customer support processes.

I respectfully request that this matter be treated as a priority and that my fibre line be activated without any further delay. If this issue continues unresolved, I will have no option but to share my experience through formal complaints and public reviews.