1 reviews | Active since Mar 2011
Terrible Service from FrogFoot.
I am with Vox ISP for many years now, and I was immediately interested in FrogFoot's Fiber Offering when they started installations in Franschhoek. However, since I've moved... there has been so much downtime that it's become totally RIDICULOUS! I spend more on Vodacom Data just to cover the times that FrogFoot lines our down... than I do on my monthly subscription with Vox which includes the Frogfoot service. We are a household of 8 who all work from home, go to Online School, and generally depend on the internet on a daily basis. Moving over to Frogfoot seemed like a good idea but I'm questioning my decision now. This morning I contacted Vox and after checking they said that FrogFoot reports an outage in our area. I then phone Frogfoot who eventually said I must phone Vox!!! NO ONE WANTS TO OWN THEIR NONSENSE!
Dare be late on a payment... and the will IMMEDIATELY threaten with suspension of service. Try and get the service you pay for, and you're sent from pillar to post and no one cares!!!
This time, the resolution was quick. Thank you.
I am still concerned, however, about the frequency of downtime, and that often it takes hours to resolve... I hope the situation improves. Building trust and confidence takes time.
This time, the resolution was quick. Thank you.
I am still concerned, however, about the frequency of downtime, and that often it takes hours to resolve... I hope the situation improves. Building trust and confidence takes time.